Terms and Conditions
The T's and C's - a must read!
Ready Steady Print is a Full Colour Printing Company and is committed to providing the highest quality products at the best prices available.
Whilst we take reasonable care in creating the information on this website, this website and its contents may contain errors, faults and inaccuracies, and may not be complete or current, and are subject to change without notice.
Accordingly, use of this website is entirely at your own risk, and we make no representation or warranty of any kind, express or implied, as to the operation of this website, or as to the information, content, materials, suppliers or products included on this website. To the extent that this website might contain links to websites operated by third parties, we have not endorsed or approved such other websites, or the information and materials on those websites.
Subject only to any responsibility or liability implied by law which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses whatsoever relating to or arising out of information, materials or services provided on or through our website, and where any responsibility or liability cannot by law be excluded, our liability is limited, to the supply of the goods or services, the repair of goods, or the payment of the costs of having the goods or services repaired or supplied again.
If the person placing the order is different to the details on the credit card submitted, we reserve the right not to proceed with the order until we are able to verify that the card holder has given permission for the transaction and we may request payment by direct deposit instead of a credit card transaction in writing.
Placing of an order
We require payment in full when an order is placed. Once an order has been placed, your credit card will be immediately debited. If you subsequently cancel your order a cancellation fee is applicable. Please note: It is not possible to cancel an order once it has been approved for printing. Please see section on Cancellation of an order. To take full advantage of our low discounted prices we require you to upload artwork only via our user friendly website. We do not accept CD’s, USB , email or any other method od supplying artwork.
Cancellation of an order and file re-submission.
Once an order has been placed, it cannot be cancelled under any circumstances without incurring a cancellation fee. Cancellation of an order will incur a 10% administration fee (with a minimum of $60 + GST) plus any cost of plates/proofs if applicable. Please note: It is not possible to cancel an order once it has been approved for printing.
Artwork
We only accept press ready artwork correctly prepared for commercial printing. It must be 1 up and at finished size. eg. A double sided item must be either 2 single final sized files or preferably one, 2 page final sized file.
For borderless printing files must have a minimum of 3mm internal and external bleed. For magazines, booklet, magnets and stickers, 5mm internal and external bleed is required. For carbonless books or pads, all pages must have the same artwork.
Please ensure artwork is correctly prepared for commercial offset printing, by an experienced pre-press printing professional. After placing your order, if you need to re-supply artwork for any reason whatsoever, there will be an additional $18 inc gst charge for you to re-supply artwork each additional time. This fee cannot be waived and is non refundable.
PLEASE NOTE: We are not responsible for trimming variations cauSed by incorrect or insufficient bleed. Please consult your graphic designer if you do not understand how to correctly set internal or external bleed.
If Artwork is supplied without bleed or incorrect bleed, a 5mm white border will automatically be placed around your artwork for printing.
Please note: Artwork for booklets/magazines should not be imposed as spreads and should be supplied as a "One Up" multiple page press ready file (preferably a PDF) with the front cover as page one, and the back cover as the last page. (Eg: a 12 page magazine should be supplied as one file with 12 pages – not 12 separate files). Please consult your graphic designer if you do not understand how to do this.
Transparencies in Artwork
In accordance with Adobe recommendations, all artwork must be supplied with all transparencies flattened. Under no circumstances will Ready Steady Print be responsible for printing problems caused by transparencies not being flattened in supplied artwork.
Fonts MUST be embedded in all documents, otherwise fonts may appear to display correctly on your screen but may not print correctly. We take no responsibility for artwork supplied where fonts are not embedded.
The maximum ink coverage we can accept is 300% FOR COATED STOCK & 260% FOR UNCOATED STOCK. If you supply artwork with greater ink coverage than this, your artwork will be adjusted accordingly, this may change the colours in your supplied artwork.
Do not supply artwork with narrow borders less than 5mm wide. Due to automated cutting systems there can be a +/- 2mm trimming variance. This can result in uneven borders after trimming. We do not recommend artwork be supplied with borders for the above reasons. Ready Steady Print will not be responsible for varying border widths if artwork is supplied with borders.
Our design department takes great care in pre-flighting all customer supplied files. We do our very best to inform all our clients of any printing problems that may occur. In saying that, we cannot be held responsible for artwork not correctly prepared for commercial printing. Should you choose to supply your own artwork, the ultimate responsibility lies with you, our valued client. As a general rule, we recommend that all artwork be prepared by qualified graphic designers experienced in the print industry.
Uploading Artwork:
To keep prices low, we run fully automated file upload and processing software. We do not accept email, ftp or any other way of uploading artwork, outside of our automated upload system.
If supplied artwork contains ICC profiles, for best results on our ganged up presses, these ICC profiles will be removed from all artwork. If you upload files that are RGB or spot / pantone colours they will automatically be converted to CMYK, this can slightly change colours as they may appear different from what is seen on screen. Ready Steady Print will not accept responsibility for the outcome of such files.
If you require full bleed printing to the edge of the page, then your artwork needs to be correctly and professionally be prepared with bleed for commercial printing. Incorrectly supplied artwork may incur additional charges.
Paper
Paper is a natural product that can vary from batch to batch. From time to time certain paper or card stocks may be unavailable. We reserve the right to substitute any paper or card with an equivalent type of gsm paper without notice.
Please note there can be a trimming / skew variance of plus or minus 2mm due to automated cutting systems allow for this when setting up artwork. All artwork must have correct external and internal bleed.
Envelopes
For envelope printing in ONE PMS colour, if the artwork is supplied as CMYK or RGB, we will convert your artwork to a similar PMS colour. Should you choose to supply your own artwork, the ultimate responsibility lies with you, our valued client. We recommend that all artwork be prepared by qualified graphic designers experienced in the print industry.
The paper used for manufacture of envelopes is not the same material as normal business stationery. Please be aware that printing is usually lighter (especially CMYK / Full colour) on envelopes to avoid "set off" (where the ink from one envelope smudges onto the back side of the envelope above it during the printing process. Colours may slightly vary from day to day and press to press. Various conditions affect colours printed by the CMYK and Pantone Processes and for this reason Ready Steady Print will not be held responsible for any reprint as a result of colour fluctuations, densities and variations.
Folding
Paper being made of fibre can naturally crack the printed ink on the fold line of a print job. This is unavoidable. If this is an issue for you we recommend avoiding heavy ink coverage in your design where the folding is to occur. There can be a folding and skew variance of plus or minus 2-3mm due to automated folding systems, please allow for this when setting up artwork. For folded items 200gsm or heavier, these items may be scored at the fold lines (at no additional charge) and delivered flat and not folded.
Folding templates can be found by clicking here. If you require other folding variations please contact our helpful staff.
Laminating / Celloglaze
If a print job is to have laminating / celloglaze on 1 side, it is the customers responsibility to ensure that the side to be laminated is the FIRST page in the supplied 2 page artwork. One sided laminating will occur ONLY on the first page of your artwork as indicated in the approved proof. For One side laminating, it is common for the card or paper to have a slight curl.
Delivery:
Delivery addresses should only be made to a business address and such deliveries shall take place between 9:00 am and 5:00 pm Monday to Friday. There must be an authorized person to sign for the delivery during this time. If a delivery is to be made to an address other than your business address, we require the full name of the person who will be accepting the delivery and a complete address for the delivery.
Deliveries cannot be made to a PO Box under any circumstances. Once goods are delivered Ready Steady Print is not liable for any loss or damage. Advance notification of delivery day, date or time by phone or email is not possible.
If there is no-one available to sign for delivery, you might have to pick up the goods at your expense from the transport company's depot.
If there is no-one available to sign for delivery and / or you have authorized us to instruct the delivery company to leave your order outside or near the front door, please be aware that if the goods are subsequently lost or damaged, we will not be liable for any loss or damage once goods have left our premises.
We may from time to time indicate estimated delivery times, but we cannot guarantee delivery times or be held responsible for delays caused by manufacturing or delivery. Please be aware that different items may be printed from different factories.
It is most likely that if multiple items are ordered, they will be delivered direct to your business address separately. We cannot guarantee all items will be delivered at the one time. Do not place an order if exact delivery times are crucial to you, without obtaining verification and confirmation from us of your delivery requirements.
Damage or loss in transit: It shall be the responsibility of the Customer to insure that the goods are insured prior to dispatch from Ready Steady Print. It is the Customer’s responsibility to ensure that the insurance is adequate for the purpose. Neither Ready Steady Print, Go Big Enterprises Pty Ltd, or Go Big Unit Trust nor the registered proprietor of Ready Steady Print, Go Big Enterprises Pty Ltd, or Go Big Unit Trust, nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns be liable for any loss or damage suffered during transit of the goods to the Customer.
To achieve our regular low pricing, our products are bulk printed and as such, we are unable to offer exact colour matching on these products. Colours may vary from day to day, press to press and during a run. Various conditions affect colours printed by the CMYK Processes and for this reason Ready Steady Print will not be held responsible for any reprint as a result of colour fluctuations and variations. We reserve the right to print any print job on offset or digital presses. Please note colours reproduction can vary considerably between offset and digital presses due to the nature of Digital dry inks and offset wet inks.
We reserve the right to decide whom we shall deal with or supply printing to. The Trade Practices Act 1974 (the Act) does not give anyone an absolute right to be supplied, whatever the circumstances. There is no automatic right to be supplied and there is no legal obligation on us to justify its decision to refuse supply.
Neither Ready Steady Print, Go Big Enterprises Pty Ltd, or Go Big Unit Trust nor the registered proprietor of Ready Steady Print, Go Big Enterprises Pty Ltd, or Go Big Unit Trust, nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of, or in any way related to, the use of or reliance upon this website, and any other website linked to this website, including any direct, indirect, consequential, special, punitive or other damages that you or others might suffer, including but not limited to damages for loss of profits, business interruption or the loss of data or information.
Neither Ready Steady Print, Go Big Enterprises Pty Ltd, or Go Big Unit Trust nor the registered proprietor of Ready Steady Print, Go Big Enterprises Pty Ltd, or Go Big Unit Trust, nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of jobs that are delayed either from within our production facility or by any third party provider and will not be held liable for any loss of earnings or any legal action taken as a result of a delay in production or delivery.
If the goods are delivered in a damaged condition or in damaged boxes, it is your responsibility to note this on the delivery docket with the courier immediately upon delivery, any goods signed for will not be reprinted unless this has been done.
In the unlikely event of a printing error or transport damage, any queries regarding printing or finishing errors must be made within 5 working days of receipt of goods. If the error is clearly identified as a printing or finishing error, all steps will be taken to rectify it. Faulty goods must be returned to our factory for examination before a re-print can occur. If the problem is a result of incorrect artwork the client will be responsible for the reprinting and any associated costs.
Furthermore, we cannot guarantee that any file or program available for download from or via our website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used, and in accessing this website, you assume all risk of use of all programs and files on this website, and you release Ready Steady Print, Go Big Enterprises Pty Ltd, or Go Big Unit Trust and the registered proprietors of Ready Steady Print, Go Big Enterprises Pty Ltd, or Go Big Unit Trust and their respective affiliates, directors, officers, employees, agents, contractors, successors and assigns entirely from all responsibility or liability for any consequences of or arising out of your use of this website or any website linked to this website.
Terms and Conditions and prices are subject to change without notice.
Do not place your order if you cannot comply with the above terms and conditions.
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